Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-5 business days.
Shipments are sent during business days, not on weekends and holidays. If Value Basin is experiencing a high volume of orders, customers should expect delays. Value Basin customer support team sends updates via email.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Shipping Insurance is available for additional purchase at checkout.
Shipment to P.O. boxes or APO/FPO addresses
We do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation and order tracking
Customers should expect to receive a shipment confirmation and tracking number.
Customs, duties, and taxes
Value Basin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Value Basin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We ship internationally to UK, AUS, EU.
Returns are not available for FREE+Shipping items. Customer is responsible for the cost of shipping a return, a return address will be emailed to the customer and Value Basin will select the specified carrier, expect longer shipping times when making a return or exchange. Returns take 2-5 business days to process, customers can expect to see a full refund. Exclusions apply, please see refund policy.
For more information, email support at firstname.lastname@example.org.